Information Services Walk-In Support

Information Services Walk-In Support

Welcome to the Information Services office! Use this form to sign in for in-person support. Submitting this form adds you to our walk-in queue so the next available technician can assist you.

Walk-Ins Only: This form is strictly for users currently visiting the Information Services office. If you need remote assistance, please submit a standard service ticket or call our support line.

Walk-In Instructions

Please follow the steps below to ensure a smooth and quick support experience:

  1. Sign In: Fill out the form with your Name and a brief Description of the issue you are experiencing.
  2. Have a Seat: Once you submit the form, you are officially in the queue. Please take a seat in our waiting area.
  3. Prepare Your Device: If you brought a laptop, phone, or tablet with you, please power it on and have it ready to show the technician.
    Pro Tip: Have any necessary passwords or error codes ready to share to speed up the troubleshooting process.
  4. Listen for Your Name: A member of the Information Services team will call your name as soon as they are available.

Helpful Tips & Resources

To help us provide faster service, please be as detailed as possible in your description. If you have screenshots or exact error messages on your device, please keep them open for the technician.
INFORMATION SERVICES
300 W Cotton, Longview, Texas 75601
Office Hours: Mon-Fri, 8am-5pm (Excluding Holidays)
For immediate or after hours assistance call (903) 237-1042